Privacy Policy

Who we are

House & Pet Care and the associated website address https://houseandpetcare.co.uk is owned and operated by Jackie Byrd, based in Brightlingsea, England.

Information we collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, address, email address, phone number, emergency contact details, and payment information.
• Pet Information: Pet’s name, breed, age, health conditions, and veterinarian contact information.
• Property Information: Home address, key/access codes, and security system details (including cameras).
• Website Interaction: Information collected via cookies and similar technologies, media uploads, and interactions with embedded content.

How we use your information

We use the collected information for the following purposes:

• Service Provision: To provide house and pet sitting services, including pet care, emergency contact, and property security.
• Communication: To contact you regarding appointments, updates, and any issues that may arise during the service period.
• Billing and Payments: To process payments and manage accounts.
• Marketing: With your consent, to send you promotional materials and updates about our services.
• Website Functionality: To manage your interactions with our website.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you visit our website, we may use cookies to enhance your browsing experience. Cookies are small text files stored on your device to help remember your preferences and improve site functionality.

Embedded content from other websites

Elements on this site may include embedded content (e.g., videos, images, forms, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share data with

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who perform functions on our behalf, such as payment processing, or digital forms on our website. The third parties we use include:
  • Tally.so: Used for capturing form submissions on our website.
  • Microsoft Outlook: Used for email communication.
• Legal Requirements: If required by law or in the good faith belief that such action is necessary to comply with legal obligations.
• Emergency Situations: With veterinarians or emergency responders in the event of a pet health emergency.

How long we retain your data

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We undertake routine data deletion in compliance with GDPR.

What rights you have over your data

If you have provided personal information to us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor interactions with the site may be checked through an automated spam detection service such as Akismet. Additionally, data may be processed by the following third parties:

• Tally.so: For form submissions and data capture.
• Microsoft Outlook: For email communications.

Security of your information

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. This includes secure storage of sensitive data and limiting access to personal information to those who need it to perform their job functions.

Use of images

We respect your privacy regarding the use of images:

• Consent: We will only use images of your home and pets on social media or for marketing purposes with your explicit consent.
• Revocation: You can revoke your consent at any time by contacting us, and we will cease using any images immediately.

Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and, where appropriate, by email.

Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the contact page.